Tax ContractorsLatam

Terms and conditions

English translation provided for convenience. If there is any discrepancy, the Spanish version prevails.

These Terms and Conditions (“T&C”) govern access to and use of the consulting, technical guidance and tax and accounting support services provided by TAX CONTRACTORS LATAM (Tax Contractors Latam, a sole proprietorship (Germany) owned by Jennifer Andrea Largo Castro, domiciled at Rogätzer Str. 94, 39106 Magdeburg, Germany; email admin@taxcontractorslatam.com; phone +49 152 21001450) (hereinafter, “THE COMPANY”).
By purchasing any plan and/or using our services, THE CLIENT declares that they have read and fully accepted these T&C.

Last updated: October 27, 2026.

1. Nature, scope and limits of the service

1.1. Consulting and Support Service (Obligation of Means)

The service provided by THE COMPANY consists of technical tax consulting, guidance, preliminary analysis, preparation of drafts, simulations, direction, educational support and accompaniment so that THE CLIENT can properly meet their tax obligations in Colombia.

The service is an obligation of means, not of result.
THE COMPANY provides guidance but does not guarantee specific results, DIAN interpretations, the absence of requests from the DIAN, or the reduction of penalties.

1.2. Professional Competence without Certifying Responsibility

THE COMPANY's team is made up of lawyers and certified public accountants with expertise in tax matters.

However, the subscription and the services derived from it do NOT imply:

  • accounting certification,
  • an accountant's signature,
  • an audit opinion,
  • statutory audit (revisoría fiscal),
  • legal representation before the DIAN,
  • formal preparation of tax returns,
  • a mandate,
  • responsibility as preparer or certifier.

1.3. Exclusive Operational Responsibility of the Client

All formal actions before the DIAN, financial institutions and invoicing platforms are carried out exclusively by THE CLIENT, including:

  • logging in with their own credentials,
  • entering data,
  • electronic signature,
  • filing tax returns,
  • submitting documents,
  • issuing invoices,
  • payments and official procedures.

THE COMPANY only accompanies, guides and advises, and does not replace these operational functions.

1.4. Client's Electronic Signature and Passwords

We do not request or use your electronic signature or your DIAN or other platform passwords. If you need help with a procedure, we guide you in a shared session and you log in, approve, sign and file.

2. Subscription, payments and cancellation

2.1. Invoicing and Currency

Payments may be processed by THE COMPANY's legal entity in Germany or by its subsidiaries. Invoices will be issued in USD, EUR or COP depending on the platform.

2.2. No Minimum Term

The subscription has no minimum term.
Cancellation must be requested before the end of the current period.

2.3. Payments, Right of Withdrawal and Refunds

Payments are made in advance. If you purchase remotely or electronically, you may exercise the right of withdrawal (derecho de retracto) within five (5) business days after purchase (Law 1480 of 2011, art. 47) by writing to admin@taxcontractorslatam.com, provided we have not started providing the service. If you ask us to start the service within that period and expressly accept it, the right of withdrawal is limited to the extent the service has already been provided. Outside those cases, payments are non-refundable, without prejudice to the consumer's non-waivable rights and legal guarantees, and except where we fail to provide the contracted service for reasons attributable to us, in which case we refund what you paid.

Income Tax Plan booking (USD 50). The USD 50 booking secures your spot and our initial review work. It is non-refundable if you cancel after agreeing that we start the review, without prejudice to the right of withdrawal and your consumer rights. If we cannot provide the service, we refund the booking.

2.4. Late Payment and Suspension

In the event of late payment, THE COMPANY will notify you by email or WhatsApp and, if payment is not made within five (5) days after the notice, may suspend or cancel the service. Any tax consequences arising from this will be the sole responsibility of the Client.

2.5. Income Tax Plan: Level and Price Adjustment

The price is calculated based on the income you declare. If, when reviewing your documents, it turns out to be different, we adjust the price to the corresponding level. The client may accept the adjustment or cancel before filing. If the client cancels, the USD 50 booking is governed by clause 2.3.

2.6. Subscription Cancellation

You can cancel your subscription at any time through the same channel you used to purchase it or by writing to admin@taxcontractorslatam.com. Cancellation takes effect at the end of the period already paid: no new charges are made and you keep the service until that date.

3. Information provided by the client

3.1. Accuracy, Completeness and Timeliness

THE CLIENT must provide complete and accurate information, including:

  • domestic and foreign income,
  • income through platforms (Deel, Payoneer, Wise, PayPal, Upwork, etc.),
  • cryptocurrency transactions,
  • domestic or foreign investments,
  • term deposits (CDTs), funds and returns,
  • assets abroad (accounts, real estate, companies, wallets),
  • rental income,
  • sales of assets (real estate, vehicles, motorcycles, crypto, other assets),
  • increases in net worth, donations, unusual transactions,
  • liabilities, omissions and previous requests from the DIAN.

THE COMPANY does not audit, validate or certify the information received.

3.2. Consequences of Incomplete or Omitted Information

Any penalty, request or difference in tax returns arising from late, incomplete or omitted information will be the sole responsibility of the Client.

4. Drafts, approvals and final responsibility

4.1. Drafts and Simulations

THE COMPANY delivers drafts and preliminary calculations.
THE CLIENT must review them and expressly approve them before filing any obligation.

4.2. Electronic Signature and Client Responsibility

Tax returns and documents are signed electronically and filed by THE CLIENT, who is solely legally responsible for their content.

4.3. Indemnity

THE CLIENT is liable for damages caused by false, incomplete or late information they provide to us, or by not following our written recommendations.

4.4. Limitation of Liability

Our liability for indirect damages or loss of profit is limited to the value of six (6) months of the current subscription. This limit does not apply to willful misconduct, gross negligence or liability that the law does not allow to be limited with respect to consumers.

5. Amendments, previous errors and requests

5.1. No Responsibility for Previous Tax Returns

THE COMPANY assumes no responsibility for tax returns prepared by the Client, by third parties or by automated platforms before our service was provided, during our service without our knowledge, or afterwards where we were not involved in the consulting work.

5.2. Support with Amendments and Audits

When THE CLIENT requests assistance to amend tax returns, respond to requests or correct errors arising from previous actions, THE CLIENT acknowledges that:

  1. Purpose of the Work
    THE COMPANY's role is solely to advise, guide and facilitate the amendment process.
  2. No responsibility for the initial error
    THE COMPANY assumes no responsibility for errors previously made by the Client or third parties.
  3. No guarantee of acceptance by the DIAN
    THE COMPANY does not guarantee that the DIAN will accept the amendment or rule in the Client's favor.
  4. No responsibility for penalties
    THE COMPANY will not be responsible for penalties, interest or financial consequences arising from the initial error, the amendment or actions of the DIAN.
  5. Information in good faith
    The quality of the support depends on the accuracy and completeness of the information provided by THE CLIENT.
  6. Separately priced service
    Amendments, reconstruction of information and responses to requests are not included in the subscription plans.
  7. No future obligation
    Assistance with a specific amendment does not commit THE COMPANY to handle related future processes.

5.3. Actions Taken Directly by the Client or Third Parties, and Statement of Non-Use of the Service

Where, while subscribed to a plan that includes guidance on a specific procedure (such as invoicing, income tax returns or other tax obligations), THE CLIENT decides not to use that service and carries out the procedure on their own or through a third party, the following conditions apply:

  1. Timely Inquiry by THE COMPANY
    THE COMPANY, acting in good faith and in accordance with the Colombian Consumer Statute, will ask the Client in due time whether they wish to use our support for the relevant procedure.
  2. Valid Statement by the Client
    If THE CLIENT states, by email or WhatsApp, that they do not wish THE COMPANY to take part in the preparation, review or support of a given procedure, that statement will be considered:
    • valid,
    • sufficient,
    • express,
    • and binding on both parties.
    THE COMPANY will not be obliged to provide that service and may not be held responsible for the procedure the Client decides to carry out on their own.
  3. No Responsibility for Procedures Not Carried Out with THE COMPANY
    When the Client decides not to use the support for a specific procedure:
    • THE COMPANY will not be responsible for the content, accuracy or outcome of the procedure carried out by the Client or third parties;
    • THE COMPANY may not be named as author, preparer or party responsible for the procedure;
    • it may not later be claimed that the procedure was “done by us” or that we should have intervened.
  4. General Advice Does Not Constitute Execution
    General guidance or technical information provided within the plan is not equivalent to preparing or filing the tax return, and creates no responsibility for the execution of the procedure.
  5. Sole Responsibility of the Client
    If the Client decides to carry out the procedure themselves or through a third party, they assume all legal, tax and administrative responsibility associated with it, including errors, omissions, penalties or subsequent requests.
  6. No Refunds or Substitute Services
    The Client's decision not to use a specific service included in the plan:
    • does not give rise to a refund, unless the service was unavailable for reasons attributable to THE COMPANY,
    • does not imply a fee adjustment,
    • does not enable additional services free of charge.

6. Exclusions

THE COMPANY will not be responsible for:

  • failures of external platforms (DIAN, Alegra, banks, etc.),
  • regulatory changes or DIAN interpretations,
  • third-party reports (exógena information),
  • audit decisions,
  • actions prior to hiring the service,
  • omissions by the Client.

7. Support

Support hours:
Monday to Friday, 8:00 a.m. to 5:00 p.m. (Colombia time)
No service is provided on weekends or public holidays.

8. Personal data

THE CLIENT authorizes the processing of their data in accordance with THE COMPANY's Privacy Policy.

9. Governing law and jurisdiction

These T&C are governed by the laws of Colombia. Disputes will first be attempted to be resolved through conciliation. If you are a consumer, you may go to the Superintendence of Industry and Commerce (SIC) or to the courts of your domicile.

10. Acceptance

By ticking the box “I accept the Terms and Conditions and the Privacy Policy” and hiring a service, THE CLIENT declares that they:

  • understand the advisory nature of the service;
  • accept that signing and filing their obligations is their sole responsibility;
  • acknowledge that accuracy depends on the information they provide;
  • fully accept these T&C.

11. Changes

We may update these T&C. We will notify you by email fifteen (15) days in advance; if you do not agree, you may cancel without penalty. Changes do not affect what has already been paid.

12. Requests, complaints and claims

Requests, complaints and claims: admin@taxcontractorslatam.com. We reply within fifteen (15) business days at most. You may also go to the Superintendence of Industry and Commerce (SIC).